bensu Casino & Sportsbook Data Care

This page describes what we collect when you use bensu and how we keep that data protected. We understand that your privacy is essential, especially when you're managing a gaming account, so we explain our data practices transparently and detail your rights under applicable data protection law.

When you register a bensu account, deposit funds, or place a bet on our live-dealer tables or sportsbook, you provide us with personal information. We collect this data solely to operate the bensu platform, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), verify your identity, and provide customer support. We do not sell your data to third parties or use it for purposes unrelated to your bensu account.

Our bensu privacy practices comply with applicable regulations in each jurisdiction where we operate. If you have questions about how we handle your information, contact our support team via in-app chat or email.

What We Collect When You Use bensu

We collect several categories of information to operate bensu. When you register, we ask for your email, full legal name, date of birth, and a government-issued ID (passport, national ID card, or driver's licence). This Know Your Customer (KYC) data is mandatory to prevent underage access and comply with anti-money-laundering regulations in supported jurisdictions.

We also collect payment information when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we receive confirmation from your payment provider that the transfer succeeded; we do not store your e-wallet password or PIN. For bank transfers (mobile banking, local payment, online payment, e-wallet), we store only the account holder name and bank details you provide; we never see your online banking credentials.

When you use bensu, we collect your IP address, device type, browser version, and the games you play. This technical information helps us diagnose technical issues, prevent fraud, and optimise the bensu mobile app and website for your device. We also collect betting history and game outcomes so you can review your account transactions.

How We Use Your Data

We use your bensu data for five core purposes: account management, payment processing, fraud prevention, customer support, and regulatory compliance. Your email and password authenticate your bensu login. Your KYC documents verify your identity before we allow withdrawals. Your payment information processes deposits and withdrawals through our partner banks and payment providers.

We analyse betting patterns on bensu to detect suspicious activity—such as account sharing or bot usage—and block fraudulent transactions before they settle. We also use your contact information to send you support responses, withdrawal confirmations, and critical account notifications. We do not send marketing emails unless you opt in.

We retain your bensu data as long as your account is active and for a period after closure required by anti-money-laundering law. We do not delete KYC documents immediately after account closure; we keep them for audit trails. We do delete gameplay data and payment details after the legally required retention period expires.

Third Parties, Security, and Your Rights

We share your bensu data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers and mobile banking, local payment, online payment, e-wallet banks) to settle your deposits and withdrawals. We also share data with our hosting provider, which stores bensu servers and databases. Our hosting infrastructure may be located outside your jurisdiction—potentially across multiple continents—to ensure reliability and redundancy. This means your data may be processed in countries with different privacy laws than your own. By using bensu, you consent to this international data transfer.

We encrypt your bensu password using industry-standard hashing algorithms. We encrypt payment data in transit using TLS (Transport Layer Security). We restrict access to your personal data to bensu staff members who need it to service your account. We do not share your data with marketing firms, data brokers, or third-party advertisers.

Under applicable data protection law, you have several rights regarding your bensu data. You can request access to your personal information at any time. You can request correction of inaccurate data. You can request deletion of your data (subject to legal retention obligations). You can object to certain processing. To exercise these rights, contact our bensu support team with a data request. We respond to verified requests within 30 days.

Your bensu account is yours. We keep your data safe, do not sell it, and give you control over what we store and how we use it.

Cookies and Tracking

We use cookies on bensu to remember your login session, store your language preference, and track how you navigate the app. These cookies are essential to the bensu platform; without them, you would need to log in every time you refresh. We do not use cookies to track you across other websites or to serve targeted advertisements.

You can disable cookies in your browser settings, but doing so will break your bensu login and prevent you from accessing your account. We do not recommend disabling cookies unless you have specific privacy concerns.

Children and Jurisdiction

bensu is not intended for users under the age of majority in your jurisdiction. We require a valid government-issued ID to open an account; this naturally prevents underage registration. If we discover that an underage user has accessed bensu, we close the account and return any funds to the original payment method.

Our bensu services are available only where local law permits. If you access bensu from a jurisdiction where online wagering is prohibited, we may suspend your account and return your balance. We do not verify jurisdiction in real time for every transaction; however, if we detect that you are accessing bensu from a restricted jurisdiction, we will take action to comply with applicable law. Users are solely responsible for verifying legal access before opening a bensu account.